Water filter, inlet valve and solenoid replacement, the single most common cause of poor ice quality and low output on hard-water supplies. In Witkoppen this is luxury gated estates work on water supply side systems, attended within about 65 minutes of dispatch.On Follett equipment specifically — chewable nugget ice machines and dispensers for hospitality and clinical use — the faults we see most in Witkoppen are water reservoir level fault and compression head wear.Every visit starts with a full diagnostic and a written quote before any part is fitted.Mixed access; some sections open, some boomed. Ice Machine Repairs bookings in Witkoppen are logged against Block 12 so we can allow for power availability on site.
- Typical response window
- 65 minutes from Fourways & Northern Suburbs
- Distance from Sandton CBD
- 13.6 km
- Municipal water hardness
- hard (190 ppm)
- Load-shedding schedule
- Block 12
- Access & compliance
- Mixed access; some sections open, some boomed.
- Typical installed systems
- Family homes and small commercial premises.
Refrigerant data
| Gas | Classification | Suction pressure | Discharge pressure | Typical use |
|---|---|---|---|---|
| R134a | HFC (A1) | 80-140 kPa at -5 degrees C evaporating | 900-1 200 kPa at 45 degrees C ambient | Wine cellars, display cabinets, medium-temperature commercial refrigeration and some heat pumps. |
| R448A | HFO/HFC blend (low GWP) | 50-75 kPa | 1600-2000 kPa | Modern commercial ice machines, cube and flake units, coldroom retrofits |
Common questions
Can you service a Follett nugget ice dispenser
Yes, including compression head wear, drive motor current checks, agitator jams and a full sanitise of the dispense path.
Do you charge a callout fee?
A standard callout and diagnostic fee applies and is quoted upfront. It is credited against the repair when you accept the quote.
There is water on the floor under my ice machine, can you find the leak?
We trace it wet rather than guessing: inlet valve weep, split distribution tube, blocked machine drain or a backed-up bin drain all present the same way. The water side is pressure-tested before we recommission.
How urgent is a slow harvest cycle?
Treat it as urgent. A stalling harvest leaves the plate frozen solid, output collapses and the compressor runs against high head pressure, which is how a cheap solenoid fault turns into a compressor replacement.
Request a callout or quote
Send it straight to our WhatsApp for the fastest response, or call 069 268 0988 / email info@reyds.co.za.